Key Takeaways
- Google has launched a self-initiated substitute course of for Pixel Watch 2 homeowners, eliminating the necessity to discuss to customer support brokers.
- To request a substitute, customers want to finish a kind on the Google Retailer web site, affirm the difficulty, and choose a restore possibility.
- Customers can select to make use of their very own packaging or request packaging from Google and might want to conform to the phrases and circumstances earlier than confirming their buy.
Nobody likes being in customer support purgatory, however for homeowners of out-of-warranty Pixel Watches, they’ve needed to discuss or kind out their issues and desires with brokers to get their damaged gadgets taken care of. From immediately on, these with a Pixel Watch 2 can be glad to know that they will not must cope with round explanations and questions in an effort to get a correctly functioning machine once more. Obtained a Pixel Watch 2 your self? This is what you must know.
What is Pixel Repair Mode? And how to use it
Some restore technicians might snoop round your machine whereas they’re meant to be fixing it. Google’s new Restore Mode for Pixel telephones ought to cease that.
The outdated methods
Up till immediately, in an effort to provoke what’s formally a tool substitute for broken gadgets, you had two choices. In case you paid for a Most popular Care bundle, you possibly can put in for a substitute by filling out a kind with Google associate Assurant. In any other case, whether or not it was an in-warranty (which solely actually covers defects) or out-of-warranty declare, you needed to discuss with a customer support agent on the Google Retailer web site — even should you purchased your Pixel Watch at one other retailer. And do not even get us began about repairing a Pixel Watch all by yourself.
The brand new manner
Whereas these two methods are nonetheless the one strategies of acquiring a first-gen Pixel Watch substitute, Pixel Watch 2 homeowners now have a brand new possibility as detailed by Google and noticed by Android Authority. You are now capable of self-initiate the substitute course of by finishing a kind on the Google Retailer web site — saving you from a complete dialog, plus any time queuing up for a service agent within the first place.
This is easy methods to get began on a substitute request:
- Head to the Google Retailer web site, then scroll to the underside of the web page and click on on Repairs.
- Choose Get Began after which enter your Pixel Watch 2’s IMEI (if relevant to your LTE mannequin) or serial quantity.
- To seek out both in your watch, head to Settings, System, then About.
- Affirm your situation. Within the Restore Possibility part, you will then must insert your ZIP code or deal with. Choose Mail-in.
- It is best to see an estimated value to interchange your machine. The substitute unit doesn’t embody the charger or watch straps.
- Choose both Use my very own packaging or Ship me packaging. You will be mailed or emailed a pay as you go label.
- You are chargeable for any damages throughout transit should you use your individual packaging.
- In case you request packaging from Google, you will be ready as much as two enterprise days to have it delivered. It is free.
- Learn by and conform to the phrases and circumstances.
- Undergo the checkout course of, deciding on Affirm Buy.
As soon as your fee has gone by and Google receives your broken Pixel Watch 2, the corporate will ship out your substitute.
The self-service course of right here is similar for these initiating repairs on different Pixel gadgets, although many may have the choice of scheduling a restore at an affiliate uBreakiFix store. That will not be the case for the Pixel Watch 2.
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